Inside Claims Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage liability and property claims within assigned authority under close supervision.

• Address coverage and liability matters in line with relevant state insurance laws, regulations, and procedures.

• Investigate and assess claims while confirming coverage and establishing and maintaining reserves.

• Secure recorded statements and draft, as well as process, correspondence, reports, and records.

• Gather additional information to determine liability.

• Document claim files and support claim processing with other departments.

• Engage outside experts when necessary for investigation and potential recovery.

• Establish communication with all parties involved in claims.

• Evaluate and negotiate claims, identify subrogation opportunities, and initiate necessary actions.

• Set up or issue settlement payments through approved methods, or deny payments within designated authority.

• Address inquiries from policyholders, agents, insurance carriers, claimants, assigned experts, and others.

• Respond to intercompany arbitration applications with supervisor guidance and submit contentions and supporting documents.

• Conduct research and participate in industry-related and other training programs.

• Provide support for property claims during peak volume periods.

⛳️ Requirements

• High school diploma or GED and two years of relevant claims handling or customer service experience, or equivalent educational experience required.

• Bachelor’s or Associate’s degree is preferred.

• Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) is preferred.

• Acquire appropriate licenses as mandated by state regulations within 45 days of employment for external applicants and 90 days for internal applicants.

• Understanding of liability laws for each state.

• Familiarity with motor vehicle codes.

• Knowledge of no fault/medical management/FPB laws for each state.

• Proficiency in computer use and ability to perform manual keying/data entry.

• Regular and dependable attendance.

🏝️ Benefits

• Premier health, prescription, dental, and vision benefits for you and your dependents; coverage commences on your first day of employment.

• Minimal contributions to medical and prescription premiums; Erie currently covers up to 97% of employees’ monthly premium costs.

• Traditional pension plan; full-time employees become vested after five years of service.

• 401(k) plan with a contribution match of up to 4%.

• Paid vacation, personal days, sick days, bereavement days, and parental leave.

• Tuition reimbursement program for higher education and industry certifications.

• Company-paid basic life insurance.

• Short- and long-term disability insurance.

• Orthodontic coverage for both children and adults.

• Adoption assistance.

• Fertility and infertility coverage.

• Well-being programs.

• Paid volunteer hours for community service.

• Dollar-for-dollar matching of charitable contributions each year.

• Annual bonus payment may be available.