Inside Account Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily communications and resolve issues for all assigned customers after the handoff from the designated Military Account Manager.

• Collaborate with the assigned Military Account Manager to negotiate supplier pricing agreements and gather as well as submit customer quotes.

• Provide training to new customers regarding the ordering and registration processes.

• Address customer complaints and concerns through prompt resolution.

• Update the RMS system during transitions from quote to order status.

• Conduct regular follow-ups with customers on outstanding orders and further TLS Program opportunities.

• Secure the necessary approvals to release orders for invoicing.

• Process award notifications within the system.

⛳️ Requirements

• A Bachelor’s degree in business or equivalent experience is required.

• Military personnel may qualify through previous training or relevant experience in place of civilian experience.

• A minimum of 5 years’ experience in a customer-facing role, whether inside or outside sales, is necessary.

• Previous experience working with military or government clients is preferred.

• U.S. citizenship or permanent residency (green card) is mandatory.

• Exceptional verbal and written communication skills, along with strong interpersonal abilities, are required.

• Capability to engage with customers and vendors, establish rapport, and conduct business in a professional manner.

• Detail-oriented and organized, with the ability to prioritize and manage multiple tasks while meeting deadlines.

• Strong negotiation capabilities are essential.

• Self-motivated and proactive, demonstrating accountability and the ability to work independently with minimal supervision.

• Skills in team-building, collaboration, and providing assistance are important.

• Proficiency in CRM software, particularly Salesforce, is required.

• Strong knowledge of Microsoft Suite products including Word, Excel, Outlook, and PowerPoint is necessary.

🏝️ Benefits

• 3 weeks of PTO with a generous accrual policy.

• Wellness Program available.

• 14 company-paid annual holidays.

• Employee Assistance Program (EAP) offered.

• Flexible work-life balance encouraged.

• Nationwide Medical, Dental, Vision, & FSA provided.

• Casual work environment fostered.

• Optional additional life insurance available.

• Progressive Associate Recognition Program in place.

• Short- and Long-Term Disability coverage provided.

• Company-sponsored professional development opportunities.

• Annual social and community events organized.

• Annual Education Assistance Program available.

• Company-provided PC and office supplies included.

• 401K plan with bi-weekly Safe Harbor contributions offered.

• Commission program available.