Inside Account Manager

This is a fully remote position, open to applicants in Missouri, +1 more state.

📋 Description

• The Inside Account Manager acts as the main point of contact between the company and designated customer accounts, ensuring outstanding service throughout the entire customer journey.

• This role involves managing customer relationships, coordinating order fulfillment, maintaining precise forecasts, assisting with quotation processes, and addressing customer inquiries while collaborating with Sales, Operations, Engineering, Planning, Quality, and Finance.

• A key contributor to providing an exceptional customer experience by ensuring accurate order processing, proactive communication, prompt issue resolution, and compliance with customer and regulatory standards.

• Oversee assigned house accounts and function as the primary internal contact for customer questions.

• Engage in customer meetings and deliver status updates as needed.

• Assess customer purchase orders (POs) for adherence to terms and conditions.

• Input and manage orders in the ERP system (Syspro).

⛳️ Requirements

• An Associate's degree in Business Administration, Supply Chain, Marketing, or a related field, or equivalent professional experience.

• At least 5 years of experience in customer service, account management, inside sales, or order management within a manufacturing setting.

• Experience with ERP systems (Syspro preferred).

• Proficient in Microsoft Office, especially Excel.

• Exceptional verbal and written communication abilities.

• Strong organizational and time management skills.

• Capability to prioritize various projects while adhering to deadlines.

• Proven problem-solving skills and proficiency in managing customer relationships.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Remote work options