This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee order release, billing setup, and documentation follow-up activities to ensure timely revenue recognition.

• Examine ship-pending orders for incomplete information and liaise with internal and external customers to gather necessary documentation for order release.

• Collaborate with Sales and cross-functional teams to obtain approvals and address issues affecting order release and billing procedures.

• Prioritize daily worklists and recertification/reauthorization tasks to reduce billing delays and prevent revenue loss.

• Provide exceptional customer service.

• Recognize opportunities for process enhancements.

• Offer team support and fulfill additional assigned tasks.

• Adhere to corporate policies, procedures, and security standards.

⛳️ Requirements

• High School Diploma/GED or higher (must be completed and verified before starting) from an accredited institution.

• A minimum of five (5) years of experience in customer support, call center services, healthcare support, or related operational support in a private, public, government, or military setting.

• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.

• Experience with ERP and related business systems such as HERO, Oracle, Delair, FileNet, or Genesis.

• Strong customer service abilities with a capacity to interact professionally with both internal and external stakeholders.

• Proven critical thinking, problem-solving, and decision-making skills.

• Capability to work independently and as part of a team.

• Ability to juggle multiple priorities in a fast-paced environment while upholding confidentiality and exercising sound business judgment.

• Must be legally authorized to work in the country of employment without the need for sponsorship for employment visa status.