Innovation & Ops Analyst – Customer Success

This is a fully remote position, open to applicants in Canada.

📋 Description

• Create and implement automated workflows (n8n, LLMs, internal tools) to reduce manual tasks within Customer Success.

• Manage the customer health scoring system — determine inputs, construct the pipeline, and highlight signals.

• Produce QBR materials and ROI reports on a large scale (using Metabase, n8n, and LLM pipelines).

• Transform insights from the customer base into impactful business recommendations: identify areas for expansion, assess churn risks, and recognize product gaps that hinder deployment.

⛳️ Requirements

• Practical experience in developing AI/LLM workflows for production: prompt design, n8n or similar tools, agentic patterns, and structured output pipelines.

• Strong business insight — able to pinpoint key elements in a dataset and convey them as actionable recommendations for a CEO or VP.

• Proficiency in SQL, Metabase or comparable BI tools, and working with JSON/API.

• 3–5+ years of pertinent experience.

• Proficient in English.

• Excellent written communication skills — capable of producing a one-page insight memo that executives will read.

• Familiarity with manufacturing, supply chain, or procurement domains — or the ability to quickly adapt to a new vertical.

• Experience in B2B SaaS Customer Success, RevOps, or analytics roles.

• Basic knowledge of Python/JavaScript/SQL — sufficient to write scripts when no-code solutions are insufficient.

• Proficiency in French is a bonus.

🏝️ Benefits

• Remote-friendly environment, async-respectful culture, and minimal meetings.

• Direct access to the VP of Customer Success and visibility with the executive team.

• Your contributions will have a wide-reaching impact across the entire customer base.

• AI integrated as a core infrastructure rather than just a marketing tool.