Infrastructure Operations Engineer

This is a fully remote position, open to applicants in Poland, +4 more countries.

📋 Description

• Manage the onboarding, offboarding, and access-management requests in accordance with established procedures, ensuring least privilege, approvals, and verification are met.

• Take ownership of common Linux and infrastructure requests and incidents, guiding them from triage to verified resolution or escalation.

• Execute and confirm standard host provisioning and production server modifications across bare metal, private cloud, and public cloud environments.

• Troubleshoot DNS issues and carry out approved DNS and domain-management modifications.

• Implement authorized firewall and operating system changes, accompanied by rollback and post-change verification processes.

• Monitor infrastructure and respond to alerts and incidents; differentiate between alert noise and genuine impact, adjusting alert routing or ownership as necessary.

• Provide consistent updates until recovery is verified.

• Process Jira requests in accordance with established priorities and response times.

• Deploy standard services based on approved specifications and runbooks; escalate design decisions as needed.

• Document recurring procedures for backup coverage.

• Enhance onboarding, offboarding, and access reviews through minor automation improvements.

⛳️ Requirements

• Practical experience in troubleshooting Linux systems within a real or production-like setting; RHEL-family systems are preferred.

• Familiarity with TCP/IP, DNS, HTTP, and TLS, with the ability to pinpoint OS, network, and application failures.

• Hands-on experience with at least one virtualization or cloud platform.

• Capability to manage an incident or ticket: gather evidence, prioritize by impact, communicate progress, confirm recovery, and escalate with a clear hypothesis.

• Experience in safely executing standard production changes, including rollback and post-change verification.

• Ability to read and modify existing automation or create small enhancements using Bash or Python.

• Practical application of AI assistants for troubleshooting, scripting, and documentation, with verification conducted prior to production changes.

• Proficient spoken and written English skills for asynchronous remote work.

• Nice-to-have: experience with OpenNebula, KVM, or other private-cloud or virtualization platforms.

• Nice-to-have: familiarity with Ansible or other configuration-management tools.

• Nice-to-have: knowledge of Terraform, GitLab CI, or Jenkins.

• Nice-to-have: understanding of Git.

• Nice-to-have: experience with FreeIPA, LDAP, or Google Workspace administration.

🏝️ Benefits

• Emphasis on professional development.

• Engaging and challenging projects.

• Fully remote work with flexible hours, enabling work from any global location.

• Paid vacation of 24 days annually.

• 10 days of national holidays.

• Unlimited sick leave.

• Coverage for private medical insurance.

• Reimbursement for co-working expenses.

• Gym and sports reimbursement.

• Educational budget.

• Opportunity to earn a reward for the most innovative idea that the company can patent.