Infrastructure Operations Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze, troubleshoot, and resolve intricate hardware and system-level failures across Vultr’s cloud infrastructure platform.

• Assess failure patterns involving GPU, CPU, and server environments.

• Establish remediation strategies, including repair, replacement, or escalation pathways.

• Support and lead projects for the deployment and relocation of assets globally for Vultr's expansion efforts.

• Execute advanced troubleshooting across hardware, firmware, and operating system layers.

• Act as a technical liaison with hardware vendors, logistics teams, and engineering teams.

• Organize shipments between Vultr warehouses and data center locations worldwide.

• Collaborate with on-site engineers to coordinate receiving for various technology installations.

• Validate and certify system serial numbers for effective asset management and tracking.

• Confirm BOM fulfillment for each project.

• Develop and maintain comprehensive asset-tracking documentation.

• Oversee and contribute to technical case documentation within vendor portals.

• Conduct MOP/BOM reviews with installation crews.

• Enhance hardware lifecycle management, vendor interactions, system reliability, asset accountability, and data center operations.

⛳️ Requirements

• Proficient in using Jira to manage, track, and document shipping activities.

• Experience in installing complex hardware within a data center environment.

• Familiarity with international shipping processes.

• Practical knowledge of CPU/GPU architecture for BOM reference.

• Experience with Fiber/Copper and DACS connections.

• Proven ability to manage installation and cabling vendors.

• Experience collaborating with hardware vendors and handling technical escalations or support cases.

• Strong understanding of server hardware, system architecture, and data center operations.

• Capability to analyze technical issues, exercise judgment, and validate suitable resolution paths.

• Excellent written and verbal communication skills, especially in documenting technical findings and working with cross-functional teams.

• Familiarity with tools such as JIRA, Confluence, and vendor support portals.

• Experience in microcloud or distributed infrastructure environments, including knowledge of system architecture and hardware integration.

• Background in supporting or analyzing systems within data center environments, focusing on hardware lifecycle, performance, and reliability aspects.

• Must reside in the United States.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• 100% company-covered insurance premiums for employee medical, dental, and vision plans.

• 401(k) plan with a 100% match up to 4%, with immediate vesting.

• Professional Development Reimbursement of $2,500 annually.

• 11 Holidays + Paid Time Off Accrual + Rollover Plan.

• Increased PTO at the 3-year and 10-year anniversary.

• 1-month paid sabbatical every 5 years.

• Anniversary Bonus each year.

• $500 stipend for remote office setup in the first year + $400 each subsequent year.

• Internet reimbursement up to $75 per month.

• Gym membership reimbursement up to $50 per month.

• Company-paid Wellable subscription.