Infrastructure Operations Engineer – APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Manage and resolve issues related to large-scale GPU and bare-metal infrastructure across Linux, compute, networking, storage, and cluster orchestration.

• Act as a technical escalation resource for intricate infrastructure challenges, guiding issues from investigation through to resolution and root cause analysis.

• Oversee the workflows for provisioning, configuration, validation, maintenance, remediation, and decommissioning.

• Develop automation and internal tools to reduce repetitive operational tasks and enhance infrastructure scalability.

• Detect recurring failure patterns and collaborate with the Infrastructure Engineering team to establish dependable, repeatable, automated systems.

• Enhance provisioning, monitoring, diagnostics, and operational procedures.

• Collaborate with Infrastructure Engineering, Network Engineering, Data Center Operations, Customer Experience, and Platform Engineering teams.

• Engage in a distributed primary/secondary on-call rotation to support production infrastructure.

⛳️ Requirements

• Extensive experience in operating and troubleshooting Linux-based production infrastructure at scale.

• Proficient in diagnosing complex infrastructure issues across compute, networking, storage, and operating systems.

• Strong automation and scripting capabilities using Python, Go, Bash, Ansible, or comparable tools.

• Familiarity with Kubernetes, Slurm, or other cluster and workload orchestration systems.

• Experience with monitoring, observability, and telemetry systems to assess and troubleshoot production infrastructure.

• Solid understanding of systems and networking fundamentals, with a proven history of managing production issues until resolved.

• Comfortable navigating ambiguous environments and collaborating with engineering, operations, and customer-facing teams.

• Availability from Monday to Friday, 8:00 AM to 5:00 PM local time (UTC+8).

• Regular involvement in an on-call rotation.

🏝️ Benefits

• Medical, dental, and vision insurance for employees and eligible dependents.

• RSUs that provide employees with a stake in the company's long-term success.

• 401(k) matching (in the U.S.) and pension contributions (in the U.K.).

• Unlimited paid time off (PTO), company holidays, and floating holidays.

• Two weeks of company closure during winter.

• Paid parental and family leave.

• Annual learning and development budget.

• Wellness and work-from-home stipends.

• Four weeks of paid sabbatical leave after completing four years of service.

• Flexible schedules and a hybrid work model for office-based teams.

• Complimentary meals at office hubs.