Infrastructure Engineer – Azure Virtual Desktop, End User Computing

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Enhance the overall experience of Virtual Desktop Infrastructure (VDI) through automation and innovative design.

• Offer strategic guidance and plans for both current and future desktop virtualization architectures and roadmaps.

• Collaborate with teams in Virtualization Engineering, Infrastructure Operations, and Infrastructure Service Management on engineering and design initiatives.

• Engage in the creation and design of repeatable patterns (build-kits) to expedite deployment times for both non-production and production environments.

• Transfer knowledge effectively to the Infrastructure Operations team.

⛳️ Requirements

• A Bachelor's Degree and 5 years of experience in Information Technology or a related field, OR a Technical Certification and/or College Courses with 7 years of Information Technology experience, OR 9 years of Information Technology experience.

• Proven hands-on experience in designing, building, configuring, operating, and supporting Microsoft Azure Virtual Desktop (AVD) environments.

• Familiarity with configuring and managing AVD components such as host pools, session hosts, workspaces, application groups, desktop assignments, scaling, and user access.

• Strong expertise in FSLogix, including profile containers, configuration, storage integration, troubleshooting, and profile performance optimization.

• Experience in building and supporting Microsoft RemoteApp / AVD RemoteApp solutions for enterprise-level application delivery.

• Knowledge of Infrastructure Automation.

• Proficiency in Operations Management.

• Understanding of ITIL v3 practices.

• Familiarity with IT standards, procedures, and policies.

• Ability to simplify and standardize complex concepts and processes.

• Awareness of business priorities, trends, and market dynamics.

• Effective oral and written communication skills.

• Strong problem-solving and analytical skills, tools, and techniques.

• Experience in supplier management.

• Capability to prioritize tasks and make trade-off decisions.

• Ability to drive cross-functional execution.

• Adaptability and skill in managing change effectively.

• Strong teamwork and collaboration abilities.

• Organized, detail-oriented, and analytical problem-solving skills.

• Preferred: Bachelor’s Degree in Computer Science, Management Information Systems, or related fields.

🏝️ Benefits

• Health and wellness benefits.

• 401(k) savings plan.

• Pension plan.

• Paid time off.

• Paid parental leave.

• Disability insurance.

• Supplemental life insurance.

• Employee assistance program.

• Paid holidays.

• Tuition reimbursement.

• Other incentives.

• Annual incentive bonus plan.