Information Systems Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the system administrator for AMS, LMS, and CRM platforms, handling access configuration, permission management, and daily operational oversight.

• Perform routine system audits to detect issues related to data synchronization, platform updates, integrations, and overall platform efficiency.

• Assist in annual event registration by collaborating with team members, tracking registrations and vendor attendance, printing badges, and managing all aspects of registration.

• Provide prompt support to members and staff encountering access challenges, navigation difficulties, and system errors.

• Serve as a communication bridge between end users and technology vendors, translating functional requirements into technical solutions.

• Conduct system walkthroughs and create internal documentation to ensure consistent and accurate usage across various departments.

• Manage role-based access controls, user authentication settings, and permission frameworks.

• Identify and escalate potential data security issues, coordinating with vendors on system updates, patching, and vulnerability resolutions, including post-completion testing.

• Adhere to best practices in data governance, privacy standards, and audit documentation across platforms.

• Create and maintain dashboards, reports, and system records for internal use and metrics for members.

• Keep system documentation, process flows, SOPs, and user guides up to date to support uniform usage across departments.

• Oversee all council, committee, accreditation, and member rosters, ensuring data accuracy and automating reports.

• Collaborate with third-party vendors and managed service providers for platform support, issue resolution, updates, and enhancements.

• Document system requirements and use cases, engage in discovery and implementation projects, and manage timelines for updates and upgrades; represent membership system needs in broader organizational discussions regarding platform optimization and adoption.

• Assist in system-related projects, from the discovery phase to implementation, including vendor coordination, documentation, testing, and user communication.

⛳️ Requirements

• Bachelor’s degree in Information Systems or equivalent experience in a related field.

• A minimum of 5 years of progressively responsible experience in managing multiple platforms (e.g., AMS, CRM, LMS, Accreditation).

• Practical experience in configuring access controls, troubleshooting platform issues, and ensuring data integrity across systems.

• Advanced expertise in managing and optimizing community platforms, learning management systems, and accreditation tools.

• Proficient in the use and administration of Microsoft 365 applications.

• Thorough understanding of cybersecurity principles within a systems management context, including user access protocols, data protection, and system-level permissions.

• Demonstrated capability to assess, evaluate, and recommend technology solutions based on strategic alignment, usability, and compatibility with broader system ecosystems.

• Strong experience in vendor coordination and platform evaluation.

• Proven ability to manage platform-related projects and lead cross-functional implementation timelines.

• Experience in creating and maintaining technical documentation, including standard operating procedures and system manuals.

• Exceptional organizational and documentation skills with a strong focus on detail.

• Excellent communication abilities, capable of clearly conveying technical requirements and organizational needs to both technical and non-technical audiences.

• Proven ability to work independently and proactively while effectively collaborating in team environments.

• Strong interpersonal skills, adept at building relationships across diverse groups.

• Solid problem-solving abilities with an analytical mindset and creative thinking skills.

• Capability to maintain confidentiality and exercise sound discretion.

🏝️ Benefits

• This position is fully remote.

• Access to standard office equipment such as computers, phones, photocopiers, and filing cabinets.

• Ability to lift up to 15 pounds, open filing cabinets, and bend or stand as needed.

• This position requires up to 10% travel annually.