Information Systems Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the senior technical authority for internal infrastructure, security measures, and employee technology.

• Design, manage, and continuously enhance cloud, network, and Microsoft 365 environments.

• Collaborate in the design, operation, and lifecycle management of CloudStack along with associated public and private cloud platforms, including AWS and GCP.

• Lead initiatives for infrastructure upgrades, migrations, and capacity expansions while minimizing operational disruptions.

• Administer server, virtualization, and storage platforms, which encompass backup, disaster recovery, and recovery validation testing.

• Design and oversee network infrastructure, incorporating firewalls, VPNs, switching, VLANs, and remote access solutions.

• Manage the entire vulnerability management lifecycle, covering assessment, remediation, and reporting.

• Implement and uphold identity and access management, multi-factor authentication, endpoint protection, and centralized logging.

• Collaborate on SOC 2 and other audit activities, including technical controls, evidence gathering, access reviews, and change management.

• Co-manage Microsoft 365, covering identity services, licensing, security policies, and endpoint management.

• Standardize endpoint provisioning, patching, and lifecycle management across Windows, macOS, and Linux platforms.

• Monitor system health, performance, and availability, proactively addressing issues.

• Provide advanced technical support and articulate complex concepts to non-technical stakeholders.

• Enhance operational efficiency through automation, scripting, and tooling.

• Develop and maintain policies, standards, documentation, and operational runbooks.

• Manage technology vendors and software licensing, including procurement, renewal, and optimization.

• Assess emerging technologies and suggest improvements based on business value and operational advantages.

• Cultivate team skills through knowledge sharing, documentation, mentoring, and hands-on collaboration.

• Work closely with the IS Team Leader on prioritizing tasks and setting direction.

⛳️ Requirements

• Over 6 years of progressive experience in systems administration or IT infrastructure, demonstrating ownership of production environments.

• Strong, practical expertise in CloudStack or similar private cloud and virtualization platforms, alongside working knowledge of AWS or GCP.

• Advanced administration skills in Microsoft 365, including identity, security, and device management.

• Solid networking knowledge: LAN/WAN, TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls.

• Proven experience in security practices, backup and recovery, and vulnerability management.

• Proficiency in scripting or automation (PowerShell, Bash, Python, or similar languages).

• Experience supporting compliance frameworks like SOC 2 or ISO 27001.

• Strong troubleshooting abilities under pressure, with sound decision-making skills in ambiguous situations.

• Excellent verbal and written communication skills, with a focus on clear documentation.

• A Bachelor's degree in Computer Science, Information Technology, or a related field is considered an asset.

• Certifications such as Security+, CISSP, AWS or Azure Administrator, Microsoft 365 Certified, or Network+/CCNA are regarded as assets.

• Experience in a software, telecom, or managed services environment is a plus.

• Familiarity with infrastructure-as-code or configuration management tools (Terraform, Ansible) is advantageous.

🏝️ Benefits

• Fully remote work opportunity from a home office located in Ontario, Canada.

• Travel may be required up to 10% of the time.