Independent Account Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for dealerships within the designated portfolio, driving growth by comprehending customer business requirements.

• Maintain ongoing communication with all departments and collaborate across the organization to ensure stakeholder satisfaction and resolve issues.

• Cultivate and maintain a thorough understanding of competitive products, industry trends, and other relevant developments.

• Assess and respond proactively to the competitive landscape.

• Record research findings and customer interactions in the CRM system.

• Monitor daily, weekly, and monthly call activities and performance metrics against established goals and sales objectives using CRM software.

• Achieve or surpass goals and key performance indicators (KPIs).

• Advise customers on best practices and empower them through tailored support and guidance.

• Assist in nurturing customer retention and acquiring new accounts within the assigned region.

• Act as a liaison for dealerships in a specified area, ensuring an outstanding customer experience.

• Instruct customers in utilizing OPENLANE's digital used-vehicle marketplace software.

⛳️ Requirements

• 3-5 years of relevant sales and/or account management experience.

• Solid understanding of online technologies.

• Proficiency in Google Suite applications.

• Demonstrated ability as a proactive problem-solver, taking ownership of issues from start to finish.

• Exceptional oral and written communication skills, with an emphasis on customer service.

• Strong organizational, time management, and prioritization capabilities.

• Capacity to manage multiple demands simultaneously.

• Proven ability to work independently and maintain focus in a remote work setting.

• Experience with Salesforce is preferred.

• A Bachelor's Degree is preferred.

• Familiarity with DOMO or other data analysis tools is preferred.

• Experience with Slack is preferred.

• Automotive industry experience is preferred.

• Must be available to work during EST hours, as specified by the role title.

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision insurance with employer HSA contributions (US) and FSA options (US).

• 401K (US) or RRSP (Canada) with immediate vesting and company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-covered short-term and long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-sponsored Leap into Service Day for volunteering opportunities.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skill set and share your knowledge within a publicly traded, global organization.

• Company culture that emphasizes internal promotions, diverse career paths, and meaningful advancement opportunities.

• Target bonus range: $0.00 - $2,500.00 USD monthly.