Incident Response Director

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage incident response cases effectively.

• Take ownership of the customer experience from the onboarding stage to case closure.

• Offer clients guidance regarding the progression of their cases.

• Engage in negotiations with cyber criminals and oversee financial operations related to settlements.

• Collaborate with commercial partners and law enforcement agencies.

• Adhere to and enhance operational compliance procedures.

• Oversee case operations and boost throughput efficiency.

• Travel to represent the company at client meetings and industry events.

• Contribute to the development of the company's ransomware incident response product and service.

• Utilize customer feedback and experience to guide the prioritization of product features.

⛳️ Requirements

• Proven experience in cyber incident response in the private sector.

• Minimum of 1 year of management experience.

• Background in recruiting and developing a team.

• Relevant cyber security qualifications or certifications.

• Experience in incident response operations.

• Capacity to identify operational patterns and bottlenecks, and to create process and technology solutions.

• Ability to contribute as an individual contributor while also scaling and developing a team.

• Passion for building products and translating customer experience and feedback into feature prioritization.

• Knowledge of appropriate controls, regulations, and policies.

• Excellent communication skills, both verbal and written, with customers and colleagues.

• Strong project management and stakeholder communication abilities.

• Comfort in building internal relationships and providing as well as receiving constructive performance feedback.

🏝️ Benefits

• 25 paid vacation days, along with 4 additional global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Comprehensive medical, dental, and vision insurance with options for dependent enrollment.

• Life insurance with enhanced coverage and global 24/7 protection.

• Income protection after 26 weeks, covering a portion of your salary.

• Defined contribution pension plan with employer matching.

• Worldwide travel insurance for both business and leisure, with the option for dependent enrollment.

• Employee Assistance Program offering therapy, legal, and financial support, along with online GP services and wellness programs.

• Opportunities for personal and professional growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and events like our annual Global Day of Learning.