Incident Response Director

This is a fully remote position, open to applicants in California.

📋 Description

• Manage incident response cases effectively.

• Take ownership of the customer journey from onboarding to case closure.

• Provide guidance to clients regarding the progress of their cases.

• Engage in negotiations with cybercriminals.

• Oversee financial operations related to settlements.

• Collaborate with commercial partners and law enforcement agencies.

• Adhere to and enhance operational compliance procedures.

• Supervise case operations and optimize throughput efficiency.

• Travel and represent the company at client meetings and industry events.

• Contribute to the development of the ransomware incident response product and services.

• Assist companies globally in their recovery from cyberattacks.

⛳️ Requirements

• Must be located in the Pacific Time Zone / West Coast.

• Strong passion for delivering an exceptional client experience.

• Capacity to identify operational trends and bottlenecks, and create process and technology solutions.

• Experience in incident response operations is essential.

• Background in cyber incident response within the private sector is required.

• Minimum of 1 year of management experience.

• Proven experience in recruiting and building a team.

• Possession of cybersecurity qualifications or certifications.

• Ability to work as an individual contributor while also developing and scaling a team.

• Interest in product development and prioritization informed by customer feedback.

• Data-driven mindset.

• Understanding of operational controls, regulations, and policies.

• Excellent communication skills with customers and colleagues.

• Experience in project management and stakeholder communication.

• Ability to foster internal relationships and provide and receive constructive performance feedback.

🏝️ Benefits

• Unlimited paid time off.

• 12 paid holidays, including 4 global VeeaMe Days dedicated to self-care.

• 24 paid volunteer hours each year through Veeam Cares.

• Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.

• Medical, dental, and vision insurance coverage beginning on the first day of employment.

• Mental health support, therapy sessions, and digital wellness tools available through the Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Support for fertility, adoption, and surrogacy via Maven.

• AirVet 24/7 virtual veterinary care provided at no cost.

• Access to legal services, identity protection, and additional health insurance options.

• Tax-advantaged spending accounts available for healthcare, dependent care, and commuting expenses.

• Opportunities for learning and growth through LinkedIn Learning, O’Reilly, mentoring, workshops, and events like Global Day of Learning.