Incident Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist in the management of operational incidents by ensuring accurate and thorough incident documentation.

• Create comprehensive incident reports, conduct post-incident reviews, analyze root causes, and develop remediation strategies.

• Facilitate and distribute incident communications throughout the organization during active incidents.

• Collaborate with stakeholders to execute remediation strategies, including communications with advisers, clients, and other involved parties.

• Record remediation calculation methods to guarantee uniform decision-making and equitable outcomes for customers.

• Provide analysis and reporting on the root causes of incidents for senior management reviews and ongoing enhancement efforts.

• Report on trends related to incidents and remediation, performance metrics, and the progress of remediation initiatives.

• Assist in incident response drills alongside the Incident Management and Operational Resilience team.

⛳️ Requirements

• Proven ability to establish methodologies and calculations for new and intricate remediation processes.

• Proficient in analyzing data and identifying themes to generate insights and promote improvements.

• Competent in utilizing Excel pivot tables effectively.

• Strong attention to detail and dedication to keeping precise records and documentation.

• Eagerness to learn about emerging technologies and creatively utilize available tools.

• Excellent relationship-building skills and experience collaborating with both internal and external stakeholders.

• Capable of communicating across all levels and translating technical information into accessible language for non-technical audiences.

• Ability to perform under pressure with minimal oversight.

• A reliable team player who is approachable, supportive, willing to exceed expectations, and enjoys collaborating with others.

• Solid understanding of operational processes, risk management, and incident response in a highly regulated setting.

🏝️ Benefits

• Non-contributory pension.

• Bonus opportunities.

• Enhanced parental leave.

• Paid time off for emergencies.

• Health and wellness initiatives.

• Flexible working arrangements.