Inbound Sales Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls from customers.

• Initiate outbound calls to existing and potential customers interested in WOW! products and services.

• Assess customer requirements and suggest the most suitable products, services, features, and bundled solutions.

• Meet sales targets related to customer interactions, conversion rates, bundle sales, and Whole-Home Wi-Fi adoption.

• Organize and oversee sales leads while engaging in outbound follow-up efforts to cultivate new business opportunities.

• Process customer orders accurately while complying with installation, security, disclosure, and company regulations.

• Adhere to designated sales call protocols to enhance customer satisfaction and sales outcomes.

• Stay updated on current products, packages, promotions, and policies.

• Relay customer feedback and competitive insights to management.

• Take part in coaching sessions, team meetings, training programs, and personal development activities.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Excellent verbal communication and customer service abilities.

• Capability to articulate products, services, and solutions clearly and professionally over the phone.

• Proficient in Microsoft Office and Microsoft Teams.

• Comfortable with learning various systems and navigating technology in a dynamic environment.

• Skillful in reading and interpreting reports, sales metrics, product information, and training documents.

• Minimum of 1 year of sales experience.

• Familiarity with CRM (Customer Relationship Management) systems.

• Experience with billing systems like ICOMS.

• Background in call centers or telecommunications.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) with Company Match.

• Paid Time Off.

• Paid Holidays.

• Sick Pay.

• Personal Days.

• Tuition Reimbursement Program.

• Significant Employee Discounts on WOW! Broadband Services (where applicable).

• Supportive Coaching, Training, and Career Development.