Inbound Sales Specialist

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Interact with existing and potential customers to assist them in selecting the appropriate broadband solutions.

• Address inbound queries and conduct outbound follow-up calls.

• Leverage sales techniques to drive performance and meet sales objectives.

• Manage and track sales leads while engaging in outbound follow-up activities.

• Process customer orders accurately, ensuring compliance with installation and company standards.

• Adhere to established sales call protocols to enhance customer satisfaction and sales efficiency.

• Remain updated on current products, service packages, promotions, and policies.

• Relay customer feedback and competitive insights to management.

• Engage in coaching sessions, team meetings, and training initiatives.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Excellent verbal communication and customer service abilities.

• Competence in articulating products, services, and solutions clearly and professionally over the phone.

• Familiarity with Microsoft Office and Microsoft Teams.

• Aptitude for learning various systems and navigating technology in a dynamic environment.

• Capability to read and analyze reports, sales metrics, product details, and training documents.

• Preferred Qualifications: Over 1 year of sales experience.

• Experience with CRM (Customer Relationship Management) systems.

• Background in billing systems, such as ICOMS.

• Experience in call centers or the telecommunications sector.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) Plan with Company Match.

• Paid Time Off.

• Paid Holidays.

• Sick Leave.

• Personal Days.

• Tuition Reimbursement Program.

• Substantial Employee Discounts on WOW! Broadband Services (where applicable).

• Supportive Coaching, Training, and Career Development opportunities.