Inbound Sales Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both inbound and outbound customer service and sales initiatives for a diverse array of clients

• Address incoming inquiries and resolve basic technical problems

• Provide customers with top-quality products and services

• Engage with hundreds of customers on a weekly basis across the nation

• Effectively resolve customer support concerns

• Promote and sell new products and services

• Deliver an exceptional customer experience

• Listen attentively to customers, comprehend their needs, and resolve issues

• Utilize systems and technology to perform account management duties

• Identify sales opportunities and leverage sales skills to enhance customer accounts

• Articulate and position products and processes effectively

• Escalate customer dissatisfaction to management when necessary

• Ensure first-call resolution through adept problem-solving and effective call management

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent qualification

• Exceptional organizational, written, and verbal communication abilities

• Proficient typing skills at a speed of 20+ words per minute

• Basic familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Fundamental understanding of the Windows operating system

• Highly dependable with consistent attendance and punctuality

• Capability to assess, troubleshoot, and follow up on customer concerns

• Skillful in conflict resolution, problem-solving, and negotiation

• Strong customer service orientation

• Ability to manage multiple tasks, maintain focus, and self-direct

• Strong team player with a customer-centric approach

• Ability to succeed in a dynamic, fast-paced environment with frequent changes and uncertainties

• Excellent interpersonal skills with the ability to build relationships with both team members and customers

• Must be legally authorized to work in the country where the position is located

• Willingness to undergo a Level II background and/or security check with fingerprinting

• Willingness to participate in drug screening; this does not apply in Canada

🏝️ Benefits

• Paid time off

• Paid holidays

• Supplemental health benefits through Blue Cross for full-time employees

• Options for life insurance

• Accident and critical illness insurance

• Opportunities for career advancement and internal promotions

• Paid training programs

• Collaborative team-oriented work environment

• Casual dress code