Inbound Sales Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Professionally and efficiently manage inbound calls with empathy.

• Leverage training and product knowledge to address inquiries and suggest appropriate products and services.

• Establish a rapport with customers, comprehend their needs, and resolve any issues.

• Conduct research within internal systems to find missing information.

• Collaborate with other departments when necessary.

• Accurately handle customer accounts and process orders using company systems.

• Adhere to scripts, policies, and procedures to ensure compliance and consistency.

• Safeguard customer privacy and manage confidential information with care.

• Escalate unresolved issues to the relevant team or manager.

• Participate in training sessions and review updated materials regularly.

• Maintain excellent attendance and comply with the work schedule.

• Assist with inbound customer service, help desk, and back-office operations while supporting clients' sales programs.

⛳️ Requirements

• Must be 18 years of age or older.

• High school diploma or equivalent is required.

• Excellent written and verbal communication skills are essential.

• Ability to accurately type 20 or more words per minute.

• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Familiarity with Windows operating systems is preferred.

• Dependable, punctual, and possess a strong sense of responsibility.

• Skills in problem-solving, conflict resolution, and customer follow-up are necessary.

• A customer-first mentality; empathetic, patient, and responsive.

• Ability to multitask, stay organized, and work independently.

• Comfortable in a fast-paced, evolving work environment.

• Strong interpersonal skills and a collaborative team spirit are required.

• Must be authorized to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security investigation with fingerprinting.

• Must agree to drug screening; this does not apply in Canada.

• Completion of a full application, screening questions, and a brief pre-employment test is mandatory.

🏝️ Benefits

• Paid time off and holidays.

• Supplemental health coverage through Blue Cross for full-time employees.

• Options for life insurance.

• Accident and critical illness insurance available.

• Opportunities for internal promotion and career advancement.

• Paid training provided.

• A team-oriented and collaborative work environment.

• Casual dress code.