Inbound Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with both incoming and outgoing calls from external and internal clients through various channels including voice, chat, email, text, and other platforms for sales and customer service-related matters.

• Achieve sales targets and enhance customer experience objectives.

• Execute outbound calling campaigns directed at residential customers.

• Quickly grasp, retain, and recall product information while managing multiple priorities in a fast-paced setting.

• Maintain satisfactory performance metrics pertaining to efficiency, effectiveness, and quality.

• Ensure accurate and timely documentation in the sales database throughout all stages of the service and sales process.

• Demonstrate above-average proficiency and accuracy in detailed tasks.

• Meet or surpass key performance indicators (KPIs) established by management and the business unit.

• Adhere to consistent attendance and punctuality.

• Undertake additional duties as assigned.

⛳️ Requirements

• Proficiency in reading, writing, and speaking English, with the ability to effectively present information and respond to inquiries from customers and technicians.

• High School Diploma or equivalent qualification.

• Preferably, 2 years of relevant experience.

• Strong customer/client focus.

• Flexibility in work approach.

• Ability to collaborate effectively within a team environment.

• Proficient communication skills.

• Basic understanding of technology.

• For remote work, must be willing and able to attend in-person meetings at the local call center as required for training, events, etc. A proven track record in sales (telecom sales experience is a plus).

• Comprehension of the fundamentals of a competitive market environment.

• Capacity to multitask using various tools and systems (knowledge base, team meetings, supervisor) and apply information to customer scenarios.

• Demonstrated functional ability to communicate and explain essential account information to customers, including their billing statements, products, and services, with a focus on first-call resolution, retaining revenue, and enhancing value.

• Proficiently address and resolve customer concerns through active listening, empathy, professionalism, and problem-solving skills.

• Must be capable of thriving in a fast-paced, structured, dynamic, and high-transaction environment, maintaining composure under stress, and managing upset or angry customers.

• Proven ability to meet established goals and performance metrics while working with moderate supervision and guidance.

• Strong emphasis on attendance; availability to work nights, weekends, variable shifts, and overtime as required.

• Ability to work independently while seeking leadership support when needed.

• Collaborate with the Sales Enablement Manager to achieve sales objectives.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Paid Time Off and Holidays.

• 401K plan with matching contributions.

• Life Insurance.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Short-Term and Long-Term Disability coverage.

• Legal Plan Support and Employee Assistance Program (EAP).