Inbound Retention Specialist - Sales

This is a fully remote position, open to applicants in Alaska, +5 more states.

📋 Description

• Enhance Yelp’s revenue retention by delivering exceptional and prompt customer support.

• Advise and inform existing Yelp advertisers.

• Demonstrate value by illustrating investment returns through advertising performance metrics.

• Manage escalated client issues with effective listening and conflict resolution skills.

• Display strong communication abilities with clients and fellow Yelp team members.

• Maintain organization and efficiency in a dynamic work environment.

• Regularly meet or surpass monthly targets.

⛳️ Requirements

• Bachelor’s Degree or a minimum of 3 years of relevant client-facing experience.

• Proficient in using computers and information systems.

• Excellent communication skills (both verbal and written).

• Strong aptitude for problem-solving and troubleshooting.

• Experience in account management, sales, advertising, or small business is preferred.

• Comprehension of local businesses and their significance in the economy.

• Outstanding time management and organizational capabilities.

• Ability to navigate challenging conversations in a professional manner.

• Skill in balancing consulting with support as required.

• Openness to receiving and implementing feedback.

🏝️ Benefits

• Medical, vision, and dental coverage.

• Mental health support and services provided through Modern Health.

• 15 days of paid time off (PTO), with accrual starting on the date of hire, increasing after two or more years of tenure.

• 12 paid holidays, plus one floating holiday, and 7 paid wellness days.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.

• Reimbursement for work-from-home expenses.