CRM & Retention Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Assist in the planning and execution of retention campaigns and promotional activities for both existing and new users across the AF markets.

• Track key performance indicators (Retention, Reactivation, ROI) and generate reports to monitor user engagement and optimization.

• Work in collaboration with internal product and analytics teams to enhance retention tools and ensure reporting accuracy.

• Help guarantee that regional offers and promotions are launched on schedule and remain competitive.

• Coordinate with external partners regarding campaign execution and follow-up responsibilities.

• Contribute operational insights to support personalization and automation initiatives in the region.

⛳️ Requirements

• Bachelor’s degree in marketing, business, or a related discipline.

• A minimum of 2 years’ experience in retention, CRM, or customer lifecycle management.

• Prior experience in the Online Casino or wider iGaming industry is highly preferred.

• Strong analytical abilities and a data-driven approach.

• Excellent communication skills, with proficiency in both written and spoken English.

• Familiarity with retention and marketing automation tools is an advantage.

🏝️ Benefits

• Sporty is a remote-first company dedicated to sustainability.

• A competitive salary plus individual performance-based bonuses every quarter.

• 20 days of annual leave in addition to public holidays.

• Our core working hours are from 10am to 3pm in your local time zone, with flexibility outside of these hours.

• Employment under a South African contract.

• Referral bonuses and flash bonuses.

• Provision of top-of-the-line equipment.

• Annual company retreats that offer excellent internal networking opportunities.