Inbound Performance Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of the management of all inbound leads across 25 brands.

• Track the conversion of leads into scheduled inspections.

• Identify issues in lead conversion and suggest solutions.

• Review existing call service setups and oversee vendor management.

• Establish a consistent communication strategy via phone, text, and email.

• Validate the model and develop the team as it generates its own revenue.

• Conduct outbound follow-ups on leads that have not converted.

⛳️ Requirements

• 7 to 10 years of experience in inbound performance, contact center leadership, lead management, or marketing operations.

• Proven track record with conversion results.

• Skilled in building initiatives from the ground up and scaling based on returns.

• Practical experience in handling inbound calls.

• Experience in overseeing the rollout of telephony or unified communications.

• Familiarity with tools such as Dialpad, RingCentral, or comparable platforms.

• Genuine leadership experience in hiring and coaching personnel.

🏝️ Benefits

• Comprehensive benefits package that includes medical, dental, vision, and a 401(k).

• Competitive base salary accompanied by an annual bonus.

• Up to 25% travel required, primarily within the initial months.