Inbound & Outbound Caller

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally and courteously answer incoming calls from customers, clients, and business partners.

• Make outbound calls to follow up on inquiries, confirm order details, and provide updates on deliveries.

• Address inquiries related to products, online orders, deliveries, marketing campaigns, and company services across both retail and wholesale channels.

• Assist with tracking orders, processing returns, handling exchanges, issuing refunds, and managing account inquiries.

• Support the processing of both wholesale and retail orders, which includes placing orders, verifying product availability, and entering order details accurately.

• Manage inquiries regarding marketing and PR services, ensuring they are directed to the appropriate team.

• Oversee email support for retail and wholesale customers, addressing inquiries about orders, confirmations, and post-purchase questions.

• Provide precise information concerning products, pricing, and shipping details.

• Document customer interactions effectively and maintain up-to-date records in the CRM system.

• Resolve customer issues or escalate complex matters with thorough documentation.

• Achieve customer service metrics related to response time, call quality, email response speed, and overall customer satisfaction.

⛳️ Requirements

• A Bachelor’s degree in Communications, Business, or a related field is advantageous, though not mandatory.

• Preferred candidates should have a minimum of 2 years’ experience in customer service, call centers, e-commerce, or client support roles.

• Exceptional verbal and written communication skills in English are essential.

• Strong problem-solving skills and the ability to resolve conflicts effectively.

• Proficiency in using CRM systems, order management platforms, and basic office software is required.

• Capability to multitask and work effectively in a fast-paced environment.

• Flexibility to work varied schedules as needed.

• Experience supporting e-commerce platforms such as Shopify, WooCommerce, Amazon, or similar is a plus.

• Familiarity with digital marketing, public relations, or client services is beneficial.

• Strong attention to detail along with excellent organizational skills.

• A customer-first mindset coupled with a positive and professional demeanor.

• Ability to establish rapport with customers and clients while maintaining professionalism.

• Must be a permanent resident of the Philippines.

• Proficient English communication skills are required.

🏝️ Benefits

• Full-time employment.

• Remote work arrangement.

• Equal opportunity employer.