Inbound & Outbound Caller

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Professionally answer incoming calls from customers, clients, and business partners.

• Make outbound calls to follow up on inquiries, confirm order specifics, or provide updates on deliveries.

• Address inquiries related to products, orders, deliveries, marketing campaigns, and company services.

• Assist with tracking orders, handling returns, exchanges, refunds, and addressing account inquiries.

• Provide support for wholesale and retail order processing, which includes order entry and verifying product availability.

• Manage inquiries related to marketing and PR services, directing them to the relevant team.

• Oversee email support for both retail and wholesale customers.

• Document customer interactions and maintain precise records within the CRM system.

• Resolve customer issues or escalate complex matters to the appropriate department.

• Achieve customer service performance goals, which encompass response time, call quality, email reply speed, and overall customer satisfaction.

⛳️ Requirements

• A Bachelor’s degree in Communications, Business, or a related field is advantageous, though not mandatory.

• A minimum of 2 years of experience in customer service, call centers, e-commerce, or client support is preferred.

• Exceptional verbal and written communication skills in English.

• Strong abilities in problem-solving and conflict resolution.

• Proficiency in using CRM systems, order management platforms, and essential office software.

• Capability to multitask and operate efficiently in a fast-paced environment.

• Flexibility to work varied schedules when necessary.

• Experience supporting e-commerce platforms like Shopify, WooCommerce, or Amazon is desirable.

• Familiarity with digital marketing, public relations, or client services is a plus.

• Strong attention to detail and excellent organizational skills.

• A customer-first approach accompanied by a positive and professional demeanor.

• Ability to establish rapport with customers and clients while upholding professionalism.

• Must currently and permanently reside in Indonesia.

🏝️ Benefits

• Equal opportunity employer.

• Remote work arrangement.