Inbound Donor Support Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Handle incoming calls from donors

• Deliver polite and professional support to callers

• Adhere to approved scripts and campaign protocols

• Precisely document pledge and donation details

• Confirm donor and transaction information

• Operate various computer systems during calls

• Ensure confidentiality is maintained

• Comply with quality and regulatory standards

• Achieve set attendance and performance targets

• Assist nonprofit organizations and donors in response to specified fundraising initiatives

• Accurately process donor pledges or contributions

⛳️ Requirements

• High school diploma or equivalent (GED)

• Minimum six months of remote customer service experience OR at least one year of onsite customer service experience

• Clear and effective verbal communication skills

• Strong active listening abilities

• Proficient data entry skills

• Basic computer skills

• Capability to work across multiple systems while communicating

• Reliable and professional work habits

• A quiet, dedicated workspace at home

• Windows 11 operating system

• At least 8GB of RAM; 16GB recommended

• USB noise-canceling headset

• Wired high-speed internet connection

• Direct Ethernet connection required

• Quiet and distraction-free work environment

• Required certification must be obtained prior to servicing

• Eligibility may vary based on experience, location, equipment, background checks, and certification outcomes

• Devices such as MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted

🏝️ Benefits

• Fully remote work environment

• Flexible service hours and schedule options

• Opportunities for daytime, evening, and nighttime service

• Independent contractors have the freedom to manage their own schedules and commitments