Inbound Customer Support Agent

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Manage inbound communications for prominent brands, assisting customers with inquiries, service requests, account requirements, and product assistance.

• Leverage our guided systems and resources to provide exceptional customer service while ensuring professionalism, precision, and brand consistency.

• Deliver customer support to clients through phone, email, and chat channels.

⛳️ Requirements

• High school diploma or GED is required.

• Applicants must be at least 18 years old.

• Must be authorized to work in the United States.

• U.S. residents only (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).

• Capability to adhere to detailed processes and achieve performance targets.

• Excellent communication and active listening abilities.

• Proficiency in navigating computer applications and web-based tools.

• Ability to work independently and maintain accountability to schedules.

• Preferred: Previous experience in a call center or customer service role.

• Bilingual (Spanish/English) is preferred but not mandatory.

• Familiarity with environments that provide phone-based or computer-based support.

🏝️ Benefits

• Flexible scheduling options available after certification.

• Paid training upon successful client certification.

• W2 employment structure offering payroll, protections, and stability.

• Paid time off and optional supplemental insurance (Aflac).

• Household telehealth access via MDLive.

• Eligibility for performance-based incentives.

• Opportunities for career advancement into support, QA, and leadership positions.