Inbound Customer Service Sales Specialist – Telephony

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide inbound customer service with a focus on sales, aiming to determine customer needs, respond to inquiries, complete necessary procedures, and suggest products and/or services.

• The agent is responsible for recognizing customer needs and delivering a practical, objective solution in line with the established product and/or service protocols.

• Engage in the sale of products and services.

• Perform specific technical tasks: Call center services that offer telephony voice or data products, working with service bundles for residential or mobile phone lines, data packages, broadband, and fiber services.

• Utilize systems to document interactions and manage service activities.

⛳️ Requirements

• Must be at least 18 years of age.

• High school diploma (completed) is required.

• Excellent verbal communication skills and the ability to persuade effectively.

• Strong negotiation and argumentation capabilities.

• Basic computer skills and typing proficiency are necessary.

• Availability for training and the ability to work from home (Home Office).

• Ideally, candidates should live close to the Atento Ribeirão Preto unit.

🏝️ Benefits

• Home office allowance

• Meal voucher and/or food voucher

• Life insurance

• Funeral assistance

• Childcare/nanny assistance / Support for children with disabilities / School transportation assistance

• Employee discounts on products

• Dental care

• Medical care/health insurance

• Discounts for gyms / sports activities (Gympass)

• Educational partnerships offering course discounts

• Career development plan

• Pet health plan