Import Specialist

This is a fully remote position, open to applicants in Montana.

📋 Description

• Act as the customer service representative connecting the company with its clients.

• Address customer inquiries related to billing, shipment tracking, and other concerns.

• Foster and nurture customer relationships.

• Handle Customs and Participating Government Agency entries to facilitate the clearance of goods entering the United States.

• Initiate files and log notes, information, and document requests in corporate systems.

• Examine commercial invoices and documentation to ensure compliance with regulations and carriers.

• Convert and verify shipment weight, volume, and foreign currency values.

• Dispatch information and document requests to employees, suppliers, service providers, and U.S. government agencies.

• Liaise with various offices, departments, and teams regarding customs brokerage matters.

• Ensure adherence to U.S. Government regulatory requirements, including those from the FDA, EPA, and USFWS.

• Coordinate shipping arrangements with forwarders, steamship lines, airlines, and agents.

• Maintain communication with customers, carriers, and vendors throughout the process.

• Manage the coordination of shipments from airlines, ocean piers, and container freight stations to customer destinations.

• Organize pickups and maintain invoice files.

• Stay updated on current regulations, laws, guidelines, and company policies.

• Serve as a resource for both internal and external clients.

• Accurately and promptly manage accounting processes.

• Respond to emails and phone calls in a timely and professional manner.

• Maintain confidentiality of sensitive information.

• Provide guidance to colleagues and suggest process enhancements.

• Execute other assigned tasks as needed.

⛳️ Requirements

• High school diploma or GED is required.

• Proficient in Microsoft 365 applications.

• Availability to work Monday through Friday, from 12:00 PM to 8:00 PM Mountain Standard Time.

• Willingness to participate in an on-call rotation, including one weekend day approximately every few weeks.

• Experience with client submission requirements and the clearance of specific commodities.

• Capability to process Customs and PGA entries for the clearance of goods into the United States.

• Familiarity with U.S. Government regulatory agencies such as the FDA, EPA, and USFWS.

• Ability to manage confidential information responsibly.

• Strong multitasking skills, with the ability to prioritize, meet deadlines, and handle substantial workloads.

• Capacity to work both independently and collaboratively in problem-solving environments.

🏝️ Benefits

• Extensive health, dental, and vision coverage.

• Optional health and wellness benefits.

• Generous paid time off policy.

• Paid holidays throughout the year.

• Flexible work environment that promotes work-life balance.