Import Specialist

This is a fully remote position, open to applicants in Maine.

📋 Description

• Process and integrate customer data to facilitate the movement of goods across international borders.

• Act as the customer service representative between the company and clients.

• Address billing issues, shipment tracking inquiries, and other customer-related matters.

• Foster and nurture customer relationships.

• Prepare import customs clearance paperwork, including bonds, bills, classification/release documents, reports, and PGAs.

• Monitor shipments and redirect freight as necessary.

• Communicate with CBP and various PGAs to resolve standard issues.

• Prepare and distribute import documentation, encompassing bills of lading, dock receipts, licenses, and consulate papers.

• Open files and log notes, information, and document requests in corporate systems.

• Review documentation and issue necessary papers to comply with government and carrier regulations.

• Convert and verify shipment weight, volume, and foreign currency.

• Relay information and document requests to employees, suppliers, service providers, and U.S. government entities.

• Collaborate with offices, departments, and teams regarding customs brokerage matters.

• Ensure compliance with U.S. Government regulatory agencies.

• Maintain communication with customers, carriers, and vendors.

• Coordinate shipments from airlines, ocean piers, and container freight stations to customer/consignee locations.

• Organize pickups and manage invoice files.

• Stay updated on regulations, laws, guidelines, and Deringer requirements.

• Serve as a resource for both internal and external clients.

• Accurately and promptly manage accounting processes.

• Execute additional responsibilities as assigned by management.

• Engage in cross-training for supplementary duties.

⛳️ Requirements

• High school Diploma or GED.

• A minimum of 1 year of customs brokerage experience.

• Prior experience in entering customs entries.

• Experience in ocean and air freight preferred.

• Previous experience with PGAs preferred.

• Availability to work second shift.

• At least one weekend day required.

• Schedule aligned with Eastern Standard Time.

• Familiarity with client submission requirements and clearance for specific commodities.

• Capacity to handle confidential information.

• Ability to comply with U.S. Government regulatory agencies, including FDA, EPA, USFWS, etc.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans.

• Optional health and wellness benefits.

• Generous paid time off.

• Paid holidays.

• Flexible work environment that supports work-life integration.