Implementation Specialist II

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate webinar training sessions attended by various customer stakeholders.

• Act as the primary point of contact for your customers for a duration of 60-90 days.

• Oversee the entire implementation project to ensure timely delivery.

• Offer consultancy to both new and existing clients on best practices for utilizing our software.

• Respond swiftly to incoming phone calls and emails.

• Identify and elevate priority issues as necessary.

• Manage 15-20 customer projects concurrently.

• Become a product expert within the organization.

• Serve as a solutions provider!

⛳️ Requirements

• An Associate’s or Bachelor's degree in Business Administration, Healthcare Administration, Project Management, Nursing, or a related field.

• A minimum of 2 years of experience in healthcare technology, with a strong emphasis on Revenue Cycle Management (RCM), ideally in onboarding, implementation, client success, or practice operations that support medical billing workflows and EHR/PM platforms.

• Experience in roles related to customer implementation, customer success, account management, solutions engineering, consulting, or sales.

• Strong customer service skills: able to patiently guide others through their first-time experiences.

• Exceptional verbal and written communication abilities.

• Strong problem-solving capabilities.

• Outstanding time management skills.

🏝️ Benefits

• Flexibility to work where and how you prefer within your country of employment – whether in-office, remote, or hybrid.

• Ongoing investment in your professional development through Udemy.

• Comprehensive health and wellness benefits, including an annual wellness stipend.

• 401k plan with up to a 4% match and immediate vesting.

• Flexible and generous (FTO) time-off policy.

• Employee Stock Purchase Program.

• Student Loan Repayment Program.