Implementation Specialist – Configuration

This is a fully remote position, open to applicants in Philippines.

📋 Description

• The Implementation Specialist (Configuration) is tasked with leading and supporting the configuration, implementation, validation, and customer enablement tasks associated with PSC Software’s ACE® platform and its related software solutions within regulated life sciences environments.

• Act as a trusted advisor throughout the software implementation projects.

• Work in close collaboration with Project Managers, Product Managers, Technical Support, Validation teams, Software Developers, Data Migration specialists, and customer Subject Matter Experts (SMEs).

• Configure ACE® and related PSC Software solutions to align with the customer’s business processes, compliance needs, and project scope.

• Lead or assist in customer workshops, requirements gathering sessions, configuration reviews, and solution demonstrations.

• Convert customer requirements into scalable software configurations and workflow designs.

• Set up and maintain forms, workflows, permissions, metadata, document lifecycles, training workflows, quality processes, and associated system functionalities.

• Aid in implementation planning, deployment efforts, go-live readiness, and Hypercare support activities.

• Assist with Computer Software Assurance (CSA) and Computer System Validation (CSV) activities related to regulated software implementations.

• Conduct customer training sessions, workshops, and knowledge transfer activities.

• Offer guidance on system administration, best practices, operational workflows, and regulated system usage.

• Work closely with Project Managers to ensure project timelines, deliverables, risks, and customer communications are effectively managed.

⛳️ Requirements

• A Bachelor’s degree in Life Sciences, Computer Science, Information Systems, Engineering, or a related field is preferred.

• At least 5 years of experience in software implementation, configuration, validation, technical consulting, or other customer-facing software roles.

• A minimum of 3 years of experience in supporting regulated life sciences, pharmaceutical, biotechnology, medical device, or GxP environments is preferred.

• Experience in configuring enterprise SaaS platforms, eQMS systems, EDMS systems, LMS systems, or similar regulated software solutions.

• A strong understanding of regulated business processes and software validation principles.

• Experience in leading customer workshops, training sessions, and requirements gathering activities.

• Excellent written and verbal communication skills.

• Strong troubleshooting, organizational, and problem-solving skills.

• Capability to manage multiple projects and competing priorities in a fast-paced environment.

• Experience working with global customers and distributed teams is preferred.

• Willingness to work flexible hours as needed to accommodate North American and Australian customers.

🏝️ Benefits

• Equal Opportunity Employment Statement

• Health insurance

• 401(k) matching

• Flexible work hours

• Professional development opportunities