Implementation Specialist, Client Success, Onboarding

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take ownership of and implement client onboarding processes with efficiency, precision, and meticulous attention to detail.

• Manage comprehensive onboarding for new clients, properties/acquisitions, as well as portfolio and package modifications.

• Conduct thorough manual implementation tasks such as data setup, uploads, and configuration.

• Adhere to a process-driven approach without cutting corners.

• Utilize Asana to oversee tasks, workflows, and deadlines effectively.

• Ensure clear status tracking to highlight any potential blockers.

• Provide support to Client Success with operational tasks during periods of lower onboarding volume.

⛳️ Requirements

• Over 3 years of experience in: Implementation

• Client onboarding

• Project coordination / operations (hands-on execution roles)

• Proficient experience with Asana (task management, workflows).

• Highly detail-oriented and focused on processes.

• Comfortable with repetitive, technical, and execution-intensive tasks.

• Excellent written communication skills in English.

• Self-assured in asking questions and seeking clarity (not a “yes-to-everything” type).

• Nice-to-Haves: Experience with HubSpot (user-level or admin-level).

• Background in SaaS, PropTech, or the multifamily industry.

• Experience supporting client-facing teams.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and growth.

• A supportive and collaborative work environment.

• Flexible working hours and potential for remote work.