Implementation Specialist, B2B SaaS

This is a fully remote position, open to applicants in Poland.

📋 Description

• Establish and configure client accounts to ensure a seamless initiation of their Tidio experience.

• Tailor and implement solutions according to the unique requirements of each client’s business.

• Engage in discussions and design personalized solutions with clients and potential clients during video calls, offering expert advice and technical insights.

• Provide continuous support for implemented solutions, assisting clients in optimizing and adapting them as their needs change.

• Integrate Tidio with external systems (such as CRMs and e-commerce platforms) utilizing APIs and JSON data structures.

• Diagnose and resolve technical issues, collaborating with Product and Engineering teams as necessary.

• Oversee implementation projects from inception to completion—planning, coordinating, and ensuring timely delivery.

• Collaborate across departments with Customer Success, Sales, Product, and Engineering to align solutions with client objectives.

• Identify and implement process enhancements to streamline and scale the implementation workflow.

⛳️ Requirements

• Possess a background in Implementation, Technical Onboarding, or Services, preferably in a SaaS setting.

• Be fluent in English (C1 level) and able to articulate technical information to non-technical users effectively.

• Have experience in direct client interactions through written communication and video calls.

• Understand APIs and JSON structures and be capable of analyzing or testing requests.

• Have a strong understanding of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce.

• Be able to assess technical requirements and design solutions that address real client needs.

• Have a history of collaborating closely with Product and Engineering teams to address integration or feature gaps.

• Demonstrate a proactive approach to problem-solving, bringing innovative ideas and consistently achieving results.

• Basic coding experience, such as JavaScript or Python, would be advantageous.

🏝️ Benefits

• An opportunity to engage with one of the leading AI products in the customer experience sector.

• Practical growth and technical mastery: enhance your technical and interpersonal skills by implementing solutions that are crucial to clients’ business success.

• Ownership and cross-functional influence: manage complex projects from start to finish, work with diverse teams, and directly impact both client success and Tidio’s expansion.

• Collaborate with a team that actively shares knowledge and embraces testing new solutions.

• Flexible remote work model with adaptable hours.

• Option to work from one of our offices in Szczecin/Warsaw or utilize coworking spaces in your city.

• Guaranteed 26 days off per year.

• Excellent development prospects, including company-sponsored courses and conferences.

• Customized work tools—choose your equipment, such as a MacBook Pro, Dell screen, or JBL headphones!

• Sport & wellness benefits (or their equivalent).

• Private healthcare services.

• Mental well-being program featuring individual therapy sessions and resources for employees.

• Complimentary access to a popular e-book/audiobook service.

• Regular social gatherings.

• Budget allocated for 1:1 English language lessons.