Implementation Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Assist new Weave customers with the implementation, training, and activation of the Weave platform.

• Act as the primary implementation expert and trusted advisor from the kickoff stage through to go-live.

• Oversee a portfolio of customers at various stages of onboarding.

• Conduct customer training and activation calls for Weave products.

• Configure and activate Weave systems effectively.

• Address implementation challenges and collaborate with Product, Support, Operations, and Engineering teams.

• Manage customer expectations and communicate important implementation milestones.

• Address customer escalations and concerns regarding adoption.

• Ensure customers are well-informed on how to maximize the features of Weave.

• Document customer interactions, track implementation progress, and outline next steps.

• Schedule and conduct follow-up check-in calls post-go-live.

• Provide a five-star customer experience throughout the onboarding process.

⛳️ Requirements

• Minimum of 2 years of experience in customer-facing roles.

• Strong skills in presentation and customer training.

• Capability to manage multiple implementations at the same time.

• Excellent verbal and written communication abilities.

• Strong technical skills and the ability to troubleshoot software workflows.

• Ability to work in an ambiguous and rapidly changing environment.

• Strong organizational and time management capabilities.

• Proven ability to build trust and influence customer behavior.

• Demonstrated success in driving customer adoption and achieving outcomes.

• Experience in managing escalated customer situations.

• Background in implementing SaaS products.

• Experience in training customers on software platforms.

• Familiarity with healthcare or dental practice workflows.

• Basic understanding of networking, phone systems, and integrations.

• Ability to excel in a pilot environment and contribute to the development of evolving processes.

• Strong relationship-building skills with both customers and teammates.

• Self-motivated with a knack for identifying opportunities for improvement.

• Passionate about helping customers adopt new technology and achieve measurable value.

• Successful completion of a background check.

🏝️ Benefits

• Equal opportunity and inclusive workplace.

• Accommodations available for disability or special needs.

• AI-supported candidate experience.

• Background check conducted in compliance with applicable laws.