Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the transition of clients from their current systems to the Ncontracts product suite, ensuring seamless conversions through effective client service and change management.

• Act as the main point of contact for clients and possess in-depth knowledge of the product.

• Assess client needs, propose solutions, and collaborate with leadership and support teams to tackle any potential challenges.

• Develop strong client relationships by establishing clear expectations and fostering trust.

• Ensure that client requirements and objectives are clearly defined and understood by the project team.

• Guide clients on best practices and necessary changes in systems/processes to achieve implementation objectives.

• Facilitate training sessions through phone, web, or in-person interactions.

• Keep accurate records of project status in the management system, provide real-time updates, and proactively address risks.

• Manage project implementations to ensure they remain on schedule and are completed promptly.

• Collaborate with sales partners to align client expectations and offer product expertise.

• Support the training and mentoring of new team members.

• Continuously enhance implementation processes, client experience, satisfaction, and retention.

• Suggest improvements in project management processes and methodologies.

⛳️ Requirements

• Minimum experience in one of the following areas: Business Continuity, Enterprise Risk Management, Internal Audit, Findings management, or Cybersecurity management is required.

• At least 2 years of experience in implementation, training, or customer service is required.

• Familiarity with Ncontracts’ solutions is advantageous.

• Experience in managing projects using a project management system is a plus.

• Strong verbal and written communication skills are essential.

• Must have legal authorization to work in the United States.

🏝️ Benefits

• A dynamic and fast-paced work environment.

• A Responsible PTO Plan that meets or exceeds state and local medical and family leave regulations.

• 11 paid holidays each year.

• Community and social events to keep you connected and engaged.

• Comprehensive Mental Health Benefits.

• Medical, Dental, and Vision insurance options.

• Company-paid Group Life Insurance, along with Short- and Long-Term Disability coverage.

• Flexible Spending Account and Health Savings Account options.

• Aflac Benefits including Critical Illness, Cancer Protection, and Hospital Choice coverage.

• Pet Insurance available.

• 401(k) plan with company match eligibility starting on Day 1 of employment.

• 2 Paid Volunteer Time Off Days.

• Bonus opportunities available.