Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee assigned implementation projects from initiation to completion.

• Collaborate with customers and internal teams to coordinate implementation timelines.

• Organize and lead implementation meetings and training sessions.

• Ensure that all necessary documentation is finalized prior to launch.

• Confirm that customer system configurations align with implementation criteria.

• Validate integrations and data connections.

• Conduct quality assurance checks before going live.

• Resolve basic configuration issues and escalate technical problems when necessary.

• Provide virtual and/or in-person product training.

• Guide users on workflows and best practices.

• Supply user manuals, training videos, and educational resources.

• Address customer inquiries throughout the onboarding process.

• Keep implementation records updated in CRM or project management systems.

• Monitor project milestones and timelines.

• Share progress updates with leadership.

• Identify and proactively communicate potential implementation risks.

• Foster positive customer relationships and maintain consistent communication.

• Set clear expectations regarding timelines and deliverables.

• Collaborate closely with Sales and Customer Success teams.

• Engage in team meetings and implementation planning discussions.

• Relay customer feedback to enhance products or processes.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• Associate or bachelor's degree is preferred.

• 1–3 years of experience in customer service, software implementation, training, or project coordination.

• 1-3 years of experience in Automotive Sales or Finance is necessary.

• Experience in customer presentations is essential.

• Travel may be required up to 100% at times.

• Exceptional verbal and written communication skills.

• Strong customer service abilities.

• Excellent time management and organizational skills.

• Keen attention to detail and capability to prioritize multiple projects.

• Fundamental project management skills.

• Strong critical thinking and problem-solving skills.

• Ability to adapt in a fast-paced environment.

• Team-oriented approach.

• Preferred knowledge of CRM platforms (Sugar CRM, Salesforce).

• Preferred familiarity with Microsoft Office Suite.

• Preferred experience with Google Workspace.

• Preferred knowledge of Microsoft Teams.

• Preferred experience with web-based software applications.

• Basic understanding of software integrations.

🏝️ Benefits

• A diverse and inclusive workplace.

• Accommodations available for recruitment and selection processes.

• Options for virtual and/or onsite work arrangements for customer training.

• Travel opportunities linked to implementation projects.