Implementation Specialist

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Install, monitor, and tailor patient care infrastructure systems for clients following hardware or software acquisitions.

• Work in collaboration with Sales, Project Management, Network Design, Digital Services, customer IT, and biomed teams to deploy solutions effectively.

• Evaluate and enhance existing infrastructure to facilitate the installation of new solutions.

• Conduct installation, validation, and connectivity checks on designated equipment.

• Build and nurture customer relationships and communication to identify needs, ensure problem resolution, and enhance satisfaction.

• Consult with IT and biomed teams regarding installation prerequisites and cybersecurity matters.

• Guide and mentor local Field Engineers on implemented solutions.

• Maintain logs of customer service, internal service records, technical project plans, technical walkthroughs, and discussions with customers post-warranty.

• Oversee vendor services when required.

• Train personnel on the operation, diagnostics, effective use, and repair of equipment.

• Assist in the engineering of new product releases.

• Travel at least 90% of the time.

⛳️ Requirements

• Bachelor's or associate's degree or equivalent practical experience.

• At least 4 years of experience in the installation and configuration of network equipment.

• Minimum of 1 year of proven leadership experience.

• Demonstrated ability to communicate and address issues related to enterprise networking infrastructure.

• Proven experience in implementing disaster recovery strategies.

• Up-to-date knowledge and comprehension of security and networking best practices.

• Awareness of cybersecurity vulnerabilities.

• Willingness and capability to travel a minimum of 90%.

• 5 or more years of experience in IT (preferred).

• Certifications in CompTIA Network+, CCNA, or CCWA (preferred).

• This job opening does not offer sponsorship for employment visas.

• Must have legal authorization to work in the United States.

• Successful completion of a drug screening, if applicable.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for both employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Relocation assistance.

• Incentive compensation based on performance, which may include cash bonuses and/or long-term incentives.