Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the onboarding experience for all new clients, which includes platform introduction, implementation, training, and boosting initial adoption to enhance long-term retention and client satisfaction.

• Design and deliver interactive training programs for clients, addressing various features and functionalities of the Choozle platform.

• Tailor onboarding processes to align with clients' unique goals, objectives, and skill levels.

• Offer hands-on support to clients in setting up their accounts, navigating the platform, and configuring campaigns to ensure their comfort and success.

• Ensure effective communication and workflow among project team members, including sales and account teams, to guarantee timely deliverables.

• Keep up-to-date with all Choozle features, product updates, and industry trends to ensure training materials reflect the latest advancements and best practices.

• Develop instructional resources, tutorials, and documentation to aid the learning process.

• Resolve issues, provide solutions, and offer proactive recommendations to enhance the performance of programmatic campaigns.

• Collect client feedback to gauge their experience and identify areas for improvement in onboarding and training procedures.

• Collaborate closely with sales, account, and product development teams to relay client needs and feedback, contributing to ongoing platform enhancements and client relations.

⛳️ Requirements

• Demonstrated experience in client onboarding, training, or customer education roles within AdTech, Programmatic Advertising, or related fields.

• Outstanding communication and presentation skills, capable of clearly conveying complex information.

• Client-oriented attitude with a commitment to helping clients reach success.

• Ability to excel in a fast-paced environment while remaining informed on industry trends.

• Comfortable working collaboratively across various departments in a deadline-driven setting.

• Active team player, self-motivated, and adept at multitasking with the ability to rapidly adjust priorities.

🏝️ Benefits

• Company Equity

• $100 Monthly Wellness Stipend

• $200 Work From Home Stipend

• Self-Managed Time Off

• Paid Parental Leave

• 12 Paid Holidays

• 401k Contribution/Match (3%)

• $2,000 Employee Referral Bonus

• Medical HSA Employer Paid At 100%

• Employer contributions into HSA account

• Medical PPO & Dental Employer Paid At 90%

• Employer Covers Up To 50k Of Life Insurance Upgraded Options, & Voluntary Additional Life Plans Available.

• Employer Paid Long Term Disability Provided.

• Employer Provided Employee Assistance Program (EAP)

• 70% Of Dependent Premiums Covered.

• 3 days of paid volunteering

• Paid leave for miscarriage and/or abortion

• Work-Life Balance