Implementation Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Execute Appspace Intranet configurations for both new and existing clients, encompassing configuration, content setup, and preparations for the go-live phase.

• Act as the primary resource for implementation, establishing clear expectations with internal teams to relay to customers, managing timelines, and ensuring effective communication with the organization throughout each engagement.

• Configure and validate Appspace Intranet environments to align with each client's specific structural, design, and content needs.

• When necessary, provide customized onboarding sessions and training for customer administrators and content managers, fostering self-sufficiency post-launch.

• Implement features for Appspace Internal Communications, including news feeds, announcements, targeted content channels, and employee engagement tools.

• Offer guidance on internal communications strategy – aiding in structuring content hierarchies, defining publishing workflows, and effectively reaching the appropriate audiences.

• Assist in structured migration projects for customers transitioning from Legacy Platforms to the Appspace Intranet platform.

• Maintain a detailed migration checklist and sign-off process to ensure each engagement consistently meets quality standards prior to customer acceptance.

⛳️ Requirements

• Practical experience in implementing, configuring, or managing intranet or internal communications platforms (such as Appspace, SharePoint, Igloo, or similar).

• Knowledge of workplace management solutions – including space reservation, room/desk booking, digital signage, or similar – with the capability to quickly adapt to implementation delivery.

• Experience with platform migrations – transitioning content, structure, and permissions from one system to another – with a focus on quality.

• Basic technical proficiency in at least one of: C#, cloud service platforms, or NoSQL/document databases, enabling the investigation of errors and clear communication of findings.

• Strong attention to detail with experience in performing structured QA validation of content or system configurations.

• Excellent communication abilities – capable of translating technical findings into clear, customer-friendly language.

• Ability to manage multiple implementation projects concurrently with a high level of organization and follow-through.

• Customer-focused mindset with experience in direct client-facing delivery roles.

🏝️ Benefits

• Generous PTO

• 5 additional days off for training

• Flexible work schedules

• Remote work opportunities

• Appspace Quiet Fridays (No non-essential internal meetings scheduled)

• Paid company holidays