Implementation Project Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Guide customers through the implementation process from the initial project kick-off to a successful go-live.

• Configure client data within the SFG20 platform utilizing internal systems and implementation tools.

• Prepare, cleanse, manipulate, and validate customer data using Microsoft Excel and other implementation resources.

• Execute implementation tasks according to project plans, timelines, and quality benchmarks.

• Facilitate customer workshops, implementation meetings, and provide progress updates.

• Assist in onboarding, system adoption, and transition to Business as Usual operations.

• Complete and maintain all necessary implementation documentation.

• Oversee multiple customer implementation projects, adhering to the agreed scope, timelines, and budget when applicable.

• Develop and sustain project plans, monitor milestones, and address risks and issues effectively.

• Collaborate with Customer Success, Product, Sales, and Technical teams.

• Provide project updates and communicate progress to both customers and internal stakeholders.

• Identify risks and facilitate their resolution.

• Assist in the planning and scheduling of implementation activities.

• Enhance implementation processes, tools, and documentation.

• Recognize opportunities to boost onboarding efficiency and project delivery.

• Share best practices and insights gained from experiences.

• Foster trusted relationships with customers and serve as a key contact for implementation.

• Deliver a professional and consultative experience for customers.

• Transform customer requirements into successful implementation results.

• Optimize customer satisfaction and promote adoption of the SFG20 platform.

⛳️ Requirements

• Experience in Facilities Management, Building Maintenance, or Compliance sectors.

• Exceptional communication and relationship management skills in customer-facing situations.

• Strong organizational and project planning abilities.

• Experience in implementing SaaS or cloud-based software solutions.

• Advanced proficiency in Microsoft Excel, including data manipulation, validation, and analysis.

• Proven track record of managing multiple projects simultaneously.

• Comfortable presenting to customers and leading workshops.

• Familiarity with data migration or system configuration tasks.

• Project Management qualifications such as PRINCE2, APM, Agile, PMP, or equivalent are preferred.

• Experience in contributing to process improvement initiatives is advantageous.

• Background in supporting resource planning or capacity management is desirable.

• Must have the right to work and travel within the UK before applying.

• Company sponsorship will not be provided.

• Documentary proof of the right to work will be necessary.

• Successful completion of vetting and reference checks is required.

🏝️ Benefits

• 26 days of holiday.

• Bank holidays.

• Option to purchase up to 5 additional holiday days.

• Private Medical insurance with BUPA.

• Remote/Hybrid-first work policy.

• Employee Assistance program through WeCare.

• Enhanced Family-Friendly Benefits.

• Discounts on gym memberships.