Implementation Project Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide organizations through the implementation process on the Force platform.

• Manage multiple implementation projects from the initial kickoff to the first patient going live, then transition to the Client Success Manager.

• Assist in the final stages of sales by collecting client data to shape implementation timelines.

• Collaborate with clinical, product, and technical teams, including during integration projects.

• Develop and uphold project plans, timelines, and dependencies.

• Proactively identify and escalate risks while ensuring projects remain on track.

• Act as the primary client liaison throughout the implementation phase.

• Facilitate client meetings, secure stakeholder commitments, and ensure timely deliverables.

• Conduct customized training sessions for surgeons, clinicians, and administrative personnel.

• Provide recommendations and progress updates to client leadership.

• Contribute to the creation of playbooks, templates, process enhancements, and automation efforts.

• Mentor the Implementation Associate and disseminate implementation best practices.

⛳️ Requirements

• 3–5 years of experience in implementing SaaS or other healthcare technology platforms.

• Preferred experience with hospitals, health systems, or specialty practices.

• Familiarity with EMR integrations and interoperability standards such as HL7 and FHIR is advantageous.

• Proven ability to manage several implementation projects at once effectively.

• Competence with project management tools like Monday.com.

• Practical experience utilizing AI tools to automate routine tasks and enhance workflows.

• Highly organized, detail-oriented, and adept at prioritizing competing demands.

• Comfortable with public speaking and leading user training for groups, both virtually and in person.

• Capability to adapt and function in complex environments while handling multiple projects simultaneously.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401k Retirement Planning with a company match.

• Pre-tax Commuter Benefits.

• Generous PTO, including unlimited safe and sick time, volunteer time off, and additional holidays.

• Summer Fridays.

• Remote-Friendly Workplace.