Implementation Manager II

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take the lead in managing end-to-end client implementations, particularly for accounts that are either complex or highly visible.

• Oversee timelines, deliverables, and outcomes of implementations, ensuring all tasks are executed with precision and within deadlines.

• Facilitate discussions and decision-making processes with clients and brokers regarding benefit design, services, and the implementation strategy.

• Proactively handle risks, dependencies, and stakeholder expectations; provide updates on status and timelines at a strategic level.

• Coordinate across functions to ensure a smooth and high-quality implementation experience.

• Resolve intricate client-specific or technical challenges promptly by collaborating with internal teams.

• Maintain an in-depth understanding of products, operational capabilities, and implementation procedures.

• Identify and implement opportunities for enhancing implementation tools, workflows, and operational efficiency.

• Act as a mentor and resource for Implementation Manager I team members, promoting best practices and quality standards.

• Keep implementation plans, trackers, and documentation organized (e.g., Smartsheet, status trackers, implementation folders).

• Monitor implementation milestones and notify senior implementation team members of any risks or delays.

• Ensure that deliverables are completed punctually and documented correctly.

• Keep internal stakeholders updated on the status of implementations and any changes that arise.

• Collaborate with Sales, Account Managers, and internal teams to ensure alignment on client needs and sold products/services.

• Coordinate the involvement of internal subject matter experts during implementation calls as necessary.

• Guarantee accurate handoff and information sharing among teams throughout the implementation process.

• Maintain precise and timely documentation in implementation tools.

• Adhere to established implementation workflows, templates, and best practices.

• Contribute to process improvement initiatives by providing feedback on tools, templates, and the client experience.

⛳️ Requirements

• AA/BA in Business Administration, Healthcare Informatics, Communications, or a related field is preferred.

• 3-5+ years of relevant experience in implementations, project management, client onboarding, or similar roles.

• A minimum of 3 years of project management experience with a proven track record of leading successful projects.

• Proficient in workplace tools such as Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc.

• Background in healthcare, benefits administration, insurance, or professional services.

• Demonstrated ability to lead complex, cross-functional initiatives with minimal oversight.

• Strong problem-solving abilities and capacity to manage ambiguity effectively.

• Exceptional client-facing communication and stakeholder management skills.

• Strong presentation capabilities.

• Enthusiastic about being part of a dynamic, collaborative, and fast-paced team.

🏝️ Benefits

• Seventeen (IC) days of paid time off (for individual contributors).

• Twelve paid holidays.

• Two paid personal days and one paid volunteer day.

• Company-subsidized medical, dental, vision, and prescription insurance.

• Company-paid disability, life, and AD&D insurance.

• Voluntary insurance options.

• HSA and FSA pre-tax programs.

• 401(k) retirement plan with company matching.

• Annual $500 wellness incentive and a $600 wellness reimbursement.

• Options for remote work and continuing education reimbursements.

• Employee discount program.

• Parental leave.

• Up to $1,000 annual charitable giving match.

• Flexible work schedules to accommodate individuals across all time zones in the US.