Implementation Manager – Clothing Connected

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the entire customer onboarding process: scoping, project planning, data mapping, configuration, UAT, and go-live.

• Establish and uphold implementation project plans, timelines, and milestone tracking for each client.

• Facilitate structured onboarding workshops with brand and supplier teams, tailoring your approach to suit the audience.

• Serve as the primary contact for customers during implementation, fostering strong working relationships from the outset.

• Perform business process analysis to identify how Clothing Connected tools best integrate into each customer’s operations.

• Proactively manage customer expectations — identifying risks early and addressing obstacles with internal teams.

• Create and present progress reports and milestone documentation throughout the implementation process.

• Lead the technical data integration workstream: collecting supplier data, structuring BOM and product data, and configuring the platform.

• Collaborate with customers to align their existing data structures — including product specifications, factory and mill data, and compliance documents — with the Clothing Connected data model.

• Execute data manipulation and cleansing for key accounts during onboarding, ensuring quality at every phase.

• Work with product and engineering teams through Jira to convert customer configuration needs into development requirements.

• Test configurations and suggest modifications to the development team as necessary.

• Assist customers in understanding and complying with emerging regulatory requirements, such as Digital Product Passport (DPP) data readiness under ESPR.

• Collaborate closely with the Head of Business and account management teammates to ensure a smooth handover of implemented accounts.

• Identify new opportunities within existing client portfolios and share insights with the commercial team.

• Relay recurring implementation challenges and customer insights to inform the product roadmap.

• Contribute to the creation of scalable implementation playbooks, templates, and onboarding documentation.

• Support pre-sales discussions when implementation complexity or data readiness needs evaluation.

• Assist with product demonstrations for prospective customers as needed.

⛳️ Requirements

• 3–5 years of experience in an implementation, onboarding, solutions, or technical project management role, preferably in a B2B SaaS or data platform environment.

• Proven ability to manage multiple customer implementations concurrently, meeting agreed timelines.

• Experience with structured data: proficient in data mapping, data quality assessment, and formats such as Excel, CSV, and API-based integrations.

• Strong project management abilities: capable of developing and managing project plans, leading structured meetings, and holding stakeholders accountable.

• Confident communicator: adept at conveying technical concepts clearly to non-technical stakeholders and vice versa.

🏝️ Benefits

• Competitive Base Salary

• Clear Career Progression

• Flexible Remote Opportunity

• Generous Holiday Package - 25 Days + 10 Public Holidays

• Secure Company Hardware

• Private Healthcare & Employee Wellness