Enterprise Implementation Consultant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Be at the forefront of our operations, ensuring that customers enhance the safety, efficiency, and sustainability of their activities using our IoT platform.

• Oversee the implementation of Samsara technology for customers, allowing them to realize quick returns on their investment.

• Develop launch strategies and a roadmap to boost product utilization.

• Monitor the progress of implementations, customer participation, product adoption, and overall account health.

• Conduct training sessions, showcase Samsara’s technology, and navigate challenges alongside customers and daily users of the system across various use cases.

• Manage multiple customer engagements concurrently and collaborate cross-functionally to provide an outstanding experience for our clients.

• Thoroughly comprehend the capabilities of the Samsara platform and communicate them effectively to customers of all backgrounds.

• Advocate for, exemplify, and integrate Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we expand globally and into new offices.

⛳️ Requirements

• A minimum of 5 years of experience in roles such as Enterprise, Strategic, or Senior Implementation Consultant; Delivery Manager, Deployment Specialist, Engagement Manager, Senior Consultant, Scrum Master, or Project Manager. Enterprise SaaS experience is preferred.

• Bilingual proficiency in Spanish and English is mandatory.

• Strong verbal and written communication skills for collaboration with diverse teams and for creating documentation.

• This role is demanding and highly visible internally, necessitating robust priority management and elevated emotional intelligence.

• Experience with supporting or working alongside technical products.

• Exceptional consultative abilities with a background in comprehensive system implementations.

• Demonstrated history of establishing trust and communicating efficiently with a diverse range of stakeholders: executives, Product and Engineering leadership, and everyday users of our software.

• Ability to maintain diplomacy, tact, and composure under pressure when addressing customer concerns.

• Bachelor’s degree from an accredited four-year institution.

• The candidate must reside in Mexico or be willing to relocate.

🏝️ Benefits

• Flexible working model.

• Professional development stipend.

• Comprehensive health and parental leave plans.

• Above-market total compensation, including base salary, performance-based bonuses/variable pay, and equity for eligible roles.