Implementation Consultant, B2B Client Onboarding

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Oversee the complete implementation projects, serving as the main contact from point-of-sale to a fully functional, live product while ensuring a smooth client experience;

• Facilitate in-depth discovery sessions to comprehend clients' procurement and financial processes, transforming business requirements into tailored, optimized product workflows;

• Oversee timelines, deliverables, and technical coordination, assisting clients with data mapping, validation, and the migration of vendor lists, budgets, item catalogs, and other business data into the platform;

• Ensure that both internal teams and client-side stakeholders adhere to strict deadlines, managing risks and resolving technical dependencies;

• Conduct impactful interactive workshops and onboarding sprints for key client stakeholders, empowering them to use the platform independently;

• Develop tactical, highly organized enablement materials (deployment playbooks, configuration guides, concise video workflows) to standardize the implementation process;

• Collaborate with Sales, Product, and QA teams to address technical obstacles and convert client feedback into actionable product enhancements.

⛳️ Requirements

• Minimum of 1 year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a related customer-facing position

• Demonstrated ability to manage multiple customer implementation projects simultaneously while maintaining control over deadlines, stakeholders, and project scope

• Advanced proficiency in English, both written and spoken, with the ability to confidently lead business meetings and negotiations

• Strong analytical skills with advanced capabilities in Excel or Google Sheets, including the ability to organize, validate, and analyze business metrics and data

• Experience with understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems

• Excellent change management capabilities, adept at addressing user resistance, simplifying complex system logic, and guiding corporate clients through process transformations

• Customer-focused, proactive, and exceptionally organized, possessing excellent presentation, communication, and relationship-building skills

• Natural curiosity and a problem-solving approach, with the capacity to dissect technical issues and effectively collaborate with engineering teams to resolve intricate implementation challenges involving APIs and integrations

• Ability to guide clients through organizational and process changes, simplify complex product logic, and serve as a trusted implementation advisor.

🏝️ Benefits

• Fixed working hours: Monday to Friday, from 9am to 6pm GMT+2

• Opportunity for fully remote work

• Inclusive international work environment

• Compensation paid in USD

• Supportive management focused on your professional growth and long-term collaboration.