Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients through the entire implementation process: discovery → onboarding → activation → handoff.

• Perform comprehensive discovery to identify client objectives, requirements, and potential challenges; proactively address objections.

• Provide focused training and practical assistance with Property Managers regarding the setup and use of the Resident Benefits Package (RBP).

• Ensure clients fulfill their commitments and remain on schedule throughout the process.

• Collaborate closely with the Sales team to ensure alignment on deliverables and expectations.

• Establish trust and credibility with stakeholders at all levels; communicate diplomatically and manage shifting expectations.

• Oversee projects from start to finish: establish timelines, coordinate stakeholders, and ensure accountability.

• Effectively navigate uncertainty, resolving issues in fast-paced, dynamic environments.

• Act as a process consultant—developing, enhancing, and scaling implementation workflows.

• Leverage technology tools (CRM, automation, AI-powered platforms) to improve efficiency and enhance the client experience.

⛳️ Requirements

• Minimum of 2 years of direct implementation experience in a tech-enabled or transactional environment; experience in PropTech is a significant advantage.

• Demonstrated capability to guide clients through implementation or onboarding processes that require change management.

• Proficient in holding clients accountable to agreed-upon deliverables and timelines.

• Strong skills in discovery, objection handling, and consultative engagement with clients.

• High emotional intelligence with exceptional stakeholder management and communication abilities.

• Strategic thinker - capable of understanding comprehensive processes and data flows across various functions.

• Self-motivated, proactive, and able to thrive in fast-paced, ambiguous situations.

• Enthusiastic about creating scalable processes and driving operational excellence.

• Comfortable working collaboratively across different teams (Sales, Product, Operations, Customer Success).

• Familiarity with property management technology (Appfolio, Yardi, Buildium, etc.) is a plus, though not essential.

• Dedicated to promoting diversity and inclusion within your team and organization.

🏝️ Benefits

• Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan

• Flexibility: Open PTO and sick days

• Training: A supportive team to help you advance your career and realize your full potential

• Growth: The chance to join a fast-growing startup at the forefront of designing and developing an exciting category