Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Guide clients through the complete implementation process: discovery → onboarding → activation → handoff.

• Perform in-depth discovery to identify client objectives, requirements, and possible challenges; proactively address objections.

• Provide focused training and hands-on support for Property Managers regarding the setup and use of the Resident Benefits Package (RBP).

• Ensure clients fulfill their commitments and remain on track throughout the process.

• Collaborate closely with Sales to maintain alignment on deliverables and expectations.

• Establish trust and credibility with stakeholders at all levels; communicate effectively and manage evolving expectations.

• Oversee projects from start to finish: define timelines, coordinate stakeholders, and ensure accountability.

• Effectively navigate uncertainty, addressing challenges in fast-paced, dynamic environments.

• Act as a process consultant—developing, enhancing, and scaling implementation workflows.

• Leverage technological tools (CRM, automation, AI-driven platforms) to improve efficiency and enhance client experience.

⛳️ Requirements

• Minimum of 2 years of direct implementation experience in a tech-enabled or transactional environment; a background in PropTech is highly desirable.

• Demonstrated ability to guide clients through implementation or onboarding processes that require change management.

• Proficient in holding clients accountable to established deliverables and timelines.

• Strong skills in discovery, objection handling, and consultative client interaction.

• High emotional intelligence with exceptional stakeholder management and communication abilities.

• Strategic thinker - capable of comprehending end-to-end processes and data flows across various functions.

• Self-motivated, proactive, and able to thrive in fast-paced, ambiguous settings.

• Committed to designing scalable processes and driving operational excellence.

• Comfortable working collaboratively across departments (Sales, Product, Operations, Customer Success).

🏝️ Benefits

• Health First: Medical, Dental, Vision, Life Insurance, & 401K Plan

• Location: Work remotely from anywhere in the US

• Flexibility: Open PTO and sick days

• Training: A supportive team to assist you in advancing your career and realizing your full potential

• Growth: The chance to be part of a fast-growing startup that is designing and developing an exciting new category