Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage client implementation projects.

• Collaborate with internal departments such as Clinical, Eligibility and Benefits, as well as external vendors to ensure all client requirements are effectively addressed throughout the implementation process.

• Develop a comprehensive action plan that incorporates a set timeline and evaluates potential risks.

• Create the implementation project plan and monitor progress in relation to the plan through weekly updates and maintenance of an action log.

• Build client relationships and ensure client satisfaction from day one of the implementation phase.

• Evaluate risks and formulate contingency plans.

• Clearly and concisely communicate project status to stakeholders, including executives.

• Guide project teams towards achieving specific milestones, effectively collaborating with key internal and external stakeholders to ensure high-quality and predictable outcomes.

• Manage contributions and inputs from various stakeholders.

• Foster collaborative working relationships and develop optimized cross-functional processes.

• Proactively identify business risks and devise high-quality strategies and tactics for effective mitigation.

• Conduct post-implementation “lessons learned” and feedback meetings to enhance future processes.

⛳️ Requirements

• Bachelor's degree in business, project management, or a related field is required.

• At least 5 years of experience in project management.

• Experience in the healthcare industry, specifically in Pharmacy Benefit Management (PBM), is essential.

• Ability to quickly learn, engage, and contribute to improved execution.

• Experience interacting with clients is required.

• Exceptional time management abilities.

• Strong experience in facilitating meetings is necessary.

• Proven track record of delivering completed projects.

• Strong written and verbal communication skills.

• Experience working as part of a team on strategic cross-functional projects.

• PMP certification is preferred.

• Willingness to travel up to 25%.

🏝️ Benefits

• Opportunity to influence industry change in the pharmacy benefits management sector while delivering the highest quality patient outcomes.

• Work in a culture where individuals thrive because when OUR team thrives, OUR business flourishes.

• Competitive compensation package, including equity, along with health, dental, vision, and other benefits.