Implementation Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Guide customers through the implementation process from project initiation to successful launch.

• Configure customer data within the SFG20 platform utilizing internal systems and implementation tools.

• Prepare, cleanse, manipulate, and validate customer data using Microsoft Excel and various other tools.

• Execute implementation tasks in accordance with project plans, timelines, and quality expectations.

• Organize and lead customer workshops, implementation meetings, and progress updates.

• Assist with onboarding, system adoption, and the transition to Business as Usual.

• Ensure accurate implementation documentation is completed and maintained.

• Oversee multiple customer implementation projects, adhering to defined scope, timelines, and budget when necessary.

• Develop and sustain project plans, track milestones, and manage risks and issues effectively.

• Collaborate with Customer Success, Product, Sales, and Technical teams.

• Provide project reporting and update customers and internal stakeholders on progress.

• Identify risks and facilitate resolutions.

• Aid in the planning and scheduling of implementation activities.

• Enhance implementation processes, tools, documentation, and onboarding efficiency.

• Share best practices and insights gained from experiences.

• Cultivate trusted relationships with customers, delivering a professional and consultative experience.

• Convert customer requirements into successful implementation outcomes.

• Maximize customer satisfaction and promote the adoption of the SFG20 platform.

⛳️ Requirements

• Background in Facilities Management, Building Maintenance, or Compliance sectors.

• Exceptional customer-facing communication and relationship management abilities.

• Strong project planning and organizational skills.

• Experience in implementing SaaS or cloud-based software solutions.

• Proficient in Microsoft Excel, including skills in data manipulation, validation, and analysis.

• Ability to manage multiple projects simultaneously.

• Comfortable conducting presentations for customers and facilitating workshops.

• Familiarity with data migration or system configuration tasks.

• Project Management certification such as PRINCE2, APM, Agile, PMP, or an equivalent is preferred.

• Experience with process improvement initiatives is advantageous.

• Knowledge of resource planning or capacity management is a plus.

• Must have the right to work and travel within the UK.

• Capability to provide documentary proof of the right to work.

• Completion of satisfactory vetting and reference checks is required.

🏝️ Benefits

• 26 days of holiday plus Bank holidays, with the option to purchase up to 5 additional days.

• Private Medical insurance with BUPA.

• Remote/Hybrid-first working policy.

• Employee Assistance programme through WeCare.

• Enhanced Family Friendly Benefits.

• Discounts on gym memberships.

• Commitment to equal opportunity and an inclusive workplace.

• Support available for specific workplace accommodations.